Privacy Policy

Management of your personal data

At Insurance Keepers, we attach particular importance to the protection and respect of your personal data. This policy describes how we collect, process and protect your data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller & Data Processor

The party responsible for collecting, processing, and storing your data is:

Insurance Keepers SA

Boulevard Georges-Favon 28, 1204 Geneva

FINMA: No. F01522375

Phone: +41(0)22 552 88 62

Email: contact@insurancekeepers.ch

2. Covered Persons

Individuals or legal entities under mandate with the insurance intermediary.

3. Data Collected

We primarily collect the following categories of data:

Personal Information (name, address, date and place of birth, nationality)
Contact Information (phone, email)
Identification Information (identity documents, signatures)
Financial and Transactional Data (payments, transaction history)
Creditworthiness Information and Risk Assessment
Medical Information
Data related to interactions with our services and marketing
Browsing data such as browser type, pages visited, and any other data collected via our cookies.

This data is provided by you or obtained from authorized public sources or business partners.

4. Data Collection Methods

Personal data is collected through the following means:

Website contact form (also used for appointment requests): allows us to collect your first name, last name, email address, and the reason for your inquiry.
Insurance contracts: when signing an insurance contract with Insurance Keepers, you provide us with personal data such as your address, phone number, and other personal information summarized in “3. Data Collected”.
Cookies: these files collect browsing data to analyze website traffic and improve user experience (more details below).

5. Cookies and Similar Technologies

Our site uses cookies and similar technologies to improve your experience, analyze traffic, and personalize content.

5.1 What is a Cookie?

A cookie is a small text file stored on your device when you browse our site.

5.2 Types of Cookies Used on this Site

Strictly necessary cookies: essential for the proper functioning of the site (session management, forms, security).
Performance cookies: allow us to analyze site usage and improve its operation (e.g., via Google Analytics).
Functional cookies: remember your preferences, such as language or certain browsing options.

5.3 Legal Basis

Strictly necessary cookies are based on our legitimate interest (Article 6, §1, f GDPR).
Other cookies are only activated with your explicit consent (Article 6, §1, a GDPR).

5.4 Retention Period

Cookies are stored for a maximum duration of 13 months from their installation on your device.

5.5 Managing your Preferences

Upon your first visit, an information banner allows you to accept, refuse, or configure your cookie preferences.

You can also withdraw or modify your consent at any time via your browser settings or by clicking on “Cookie Policy” accessible in the footer of our site.

5.6 Third-Party Tools

We use, among others:

Google Analytics (audience analysis)
Google Tag Manager (tag manager)

For more information on these third-party tools, you can consult their respective privacy policies.

6. Purposes and Legal Bases of Processing

Your personal data is processed for the following purposes and on the following legal bases:

Information Obligation (Article 45(1)(e) ISA): to inform the policyholder how personal data is processed, in particular the purpose and extent of processing, as well as the recipients and retention of processed data.
Data Controller (Article 5(j) FADP): Insurance Keepers SA, pension institutions, insurers, reinsurers, and partner banks must all comply with the current data protection provisions. Insurance Keepers SA cannot under any circumstances be held responsible for the improper processing of transmitted information by partners.
Contract Performance (Article 6, paragraph 1, point b), of the GDPR): Management of contracts and transactions.
Legitimate Interests (Article 6, paragraph 1, point f), of the GDPR): Risk assessment, service improvement, IT security, and dispute management.
Consent (Article 6, paragraph 1, point a), of the GDPR): Marketing communications with your explicit consent.
Legal Obligations (Article 6, paragraph 1, point c), of the GDPR): Compliance with regulations on anti-money laundering, tax control, and fraud prevention.

7. Data Recipients

Your data may be shared with:

Insurance companies
Reinsurers
Third parties involved in mandate management
Rating and solvency service providers
Debt collection services
Financial, tax, and legal advisors
Public bodies and authorities (in accordance with the law)

We only share your data with your consent or when required by law, and for the purpose of fulfilling the contracts you sign with us and our partner insurers.

8. Transfer of Personal Data Abroad

If the client wishes to request services abroad, the intermediary may share personal data in accordance with Article 16 of the Swiss Federal Act on Data Protection (FADP).

Personal data may be transferred abroad if the Federal Council has determined that the destination country has legislation ensuring an adequate level of data protection or if an international organization guarantees an adequate level of protection.

9. Data Retention Period

Data is retained for the period necessary to fulfill our contractual and legal obligations (up to 10 years for tax and commercial obligations, and up to 20 years for certain legal evidence).

Data processing is carried out in the intermediary’s secure environment, exclusively accessible to its employees and stored on a secure server in Switzerland.

10. Your Rights

In accordance with the GDPR, you have the following rights:

Data Access
Rectification
Erasure
Restriction of Processing
Objection to Processing
Data Portability

You can exercise these rights by contacting our Data Protection Officer (DPO) at the following address: contact@insurancekeepers.ch

11. Right to Object

You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. Objections can be sent to the following address:

INSURANCE KEEPERS

Data Protection Officer

Boulevard Georges-Favon 28, 7th floor, 1204 Geneva